Quality and After-Sales

Yes.
The fall alarm sensor has passed the quality inspection (ZTLJ2409201) and complies with national standards such as GB/T 34022-2017; the wireless connection module has passed CE and FCC certifications to ensure safety and compatibility.

The whole machine is under warranty for 2 years, and the core components (radar module) are under warranty for 5 years. The customer service response time is ≤2 hours on working days, and free on-site inspection is available for hardware failures (limited to some cities in mainland China).

Yes. We can provide batch customization services for nursing homes and communities, including shell color, brand LOGO printing, exclusive boot interface, etc.
For details, please contact the business team ([email protected]).