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FAQ

Product Function and Technical Principle
  1. How does HOMERDA’s fall alarm sensor avoid false alarms?
  2. How does the sleep monitoring radar achieve non-contact data collection?
  3. Can the 24GHz human presence sensor distinguish between pets and humans?
  4. How does the smart sleep monitor analyze sleep quality?
Privacy and Security
  1. Does millimeter-wave radar generate radiation to the human body?
  2. How is data stored and transmitted? Is there a risk of privacy leakage?
  3. Does the device support multi-user data sharing?
Usage Scenarios and Adaptability
  1. Is the product suitable for installation in collective environments such as nursing homes?
  2. How can the nighttime bed leaving alarm function avoid disturbing the elderly’s rest?
  3. Can it be linked with smart lighting and security systems?
Operation and installation
  1. Is the device installation complicated? Do I need professionals?
  2. What if the elderly cannot use smart devices?
  3. Does it support offline mode? How to deal with network interruptions?
Quality and After-Sales
  1. Is the product authoritatively certified?
  2. How long is the warranty period? What is the fault response time?
  3. Do you provide customized shells or logo services?
Extended Functionality and Future Upgrades
  1. Can it be connected to a third-party health management platform?
  2. Does the device support firmware upgrades?
  3. Will more health functions be launched in the future?
  4. How can I get a product demo or free trial?
Orders
  1. What does each stock status mean?
  2. Homerda Order Status Description.
  3. Why is my order still processing / not shipping?
  4. How to register and place an order?
Shipping
  1. How to select the Shipping Method?
  2. How to Track My Parcel?
  3. How to proceed customs clearance?
  4. Why is it taking so long for customs clearance?
  5. How Can I change my shipping address or billing address?
Payments
  1. Customs, Duties and Taxes
  2. How to place an order with Wire Transfer/Bank transfer ?
  3. Customs, Duties and Taxes for DE (Germany) Warehouse
  4. How to apply the Coupon/Promotional Code？
  5. How to use Wishlist

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